How a Building Materials Distributor saved thousands of hours with NetNow
3rd Generation Owner
Building Materials Distribuitor
Michael's family-owned business is a reputable distributor of building materials in the Pacific Northwest region, serving contractors and builders with a wide array of products ranging from lumber and plywood to roofing materials and insulation. With a legacy of over 60 years, they have established themsleves as a cornerstone of the construction supply chain, boasting a large inventory, a fleet of delivery vehicles, and a customer-centric approach that has earned them a loyal customer base. Their commitment to quality service and extensive product range has positioned them as a key player in the booming construction market of the Pacific Northwest.
Problems they were facing
The company's paper-based credit application system was inefficient and error-prone, causing delays and customer dissatisfaction. The slow processing times hindered cash flow and the company's ability to compete in a digitizing market.
How NetNow helped
NetNow's cloud-based platform modernized the credit process with online applications, automated credit checks, and quick decision-making. This digital transformation led to faster service, reduced errors, enhanced risk management, and allowed the business to grow without proportionally increasing its administrative workforce.